Apr 19, 2024  
2017-2018 Archived Catalog 
    
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HELP
2017-2018 Archived Catalog

COMI-169 Supporting End Users

Credits 3 / 3 Contact Hours
Placement into RDNG-016  (ACSR-016) Prerequisite: COMG-150  or COMG-153  or COMG-154  or COMG-164 .
An introduction to supporting end users as help desk and desktop support technicians. Topics include help desk concepts technical writing training of end users technical support methods via the web and face-to-face situations basic troubleshooting of computer network and printer errors.