COMI-169 Supporting End Users

Credits 3 / 3 Contact Hours
Placement into RDNG-016 (ACSR-016) Prerequisite: COMG-150 or COMG-153 or COMG-154 or COMG-164.
An introduction to supporting end users as help desk and desktop support technicians. Topics include help desk concepts technical writing training of end users technical support methods via the web and face-to-face situations basic troubleshooting of computer network and printer errors.