CASD-130 Human Relations Skills

Credits 3 / 3 Contact Hours
Pre-requisite: Placement into ACRD 080.
This course focuses on developing and implementing soft skills designed to improve human relations in personal and professional environments. Students can expect to enhance comprehension, development and application of social skills necessary for success in an increasingly shifting team-based and customer oriented global environment. Topics include self-awareness, ethics, cultural and global awareness, team assimilation, goals and decision-making, conflict management, attitude, motivation, and values that impact citizenship in a global and technological world. Individual and small group interactions, as well as role-playing, demonstrations, simulation, critical thinking and other experiential activities are utilized to achieve skill proficiency.

Course Outcomes
1. Formulate personal strategies for improving human relations in the workplace, academics and personal life 2. Develop and evaluate self-awareness, self-management, individual and group interaction skills, and how self-understanding motivates personally and professionally 3. Define and apply the concept of citizenship, integrity, and professionalism to personal and professional accountability 4. Understand the nature and benefits of active listening and clearly demonstrate these skills in personal and professional environments 5. Define and identify leadership skills and how these skills are utilized in the development of teamwork 6. Explain how family and one’s personal life can impact productivity in the workplace through better understanding of anger management and conflict resolution strategies. Identify stressors and develop coping strategies to effectively deal with stress at home, school and in the workplace 7. Recognize the nature of diversity issues as they relate to globalization in the workplace and demonstrate the ability to work in diverse groups 8. Develop, analyze and apply personal and professional goals. Identify decision-making and problem solving skills. Learn effective time management, prioritizing tasks and meeting deadlines 9. Identify how social media may affect outcomes in the workplace and personal environments and the impact of technology in team-work to improve customer service and satisfaction