Feb 09, 2023  
2019-2020 Archived Catalog 
    
2019-2020 Archived Catalog

ENTR-140 Business Professional Skills

Credits 3 / 3 Contact Hours
Pre-requisite: Placement into ENGL-100 (ACSR-100), completion of ELAP-120 with a 2.0, or completion of RDNG-030, ACLT-075 or ACLT-076.
Upon successful completion of this course the student will know the important characteristics of business success variables found among business leaders and entrepreneurs - their skillfulness in creating rapport and relating well with others as well as their reputation for honesty and ethical behavior. Business leaders in our society are faces with daily opportunities to make decisions negotiate resolve conflict and build trust. Students will demonstrate awareness and effective application of these skills understanding its dramatic effects on morale teamwork productivity employee retention customer retention customer relations and the bottom line.

Course Outcomes
1.   Explain what interpersonal skills are and how to best use them to accomplish goals and create strong workplace relationships both internal and external to the company 2. Demonstrate an understanding of the impact of professional business skills on business success 3. Discuss how the application of business skills can make the entrepreneur and the business leader successful 4. Discuss how the value of professional business skills are intrinsic in all aspects of the business including employer to employee relationships, employee to employee relationships, employee to supplier, employee to customer relationships, etc. 5. Identify specific character traits that enhance the value proposition of business leadership and of the business itself 6. Demonstrate how active listening can be used to acquire information, understand information, and formulate action plans to utilize information in the development, growth and sustainability of a business 7. Demonstrate the ability to give and receive direction and give and receive feedback in a business setting 8. Identify self-management strategies to take personal responsibility develop a positive work ethic, practice ethical behavior, practice confidentiality and maintain personal trustworthiness 9. Dissect the elements of interpersonal behavior in the business environment which are utilized in managing and resolving conflict and promoting positive teamwork practices 10. Define the elements of multiculturalism which value and respect diversity in both internal and external business applications 11. Define collaboration and partnering strategies and why and when they are appropriate and necessary in the workplace 12. Explain what comprises a good team and the leadership acumen that is necessary to yield positive team results and, ultimately positive business results.